STORE POLICY

Order Processing

Orders are processed within 1–2 business days of purchase.
You'll receive an order confirmation email immediately, and a shipping confirmation with tracking once your order leaves our warehouse.
During high-demand periods (World Cup drops, restocks, holiday sales), processing may take up to 3 business days — we'll always note this at checkout if it applies.

Free worldwide shipping on all orders, no minimum spend required.
Standard delivery: 7–14 business days, depending on destination.
Expedited shipping options are available at checkout for an additional fee.
Tracking is provided on every order via the carrier's tracking portal.
Prime Time is not responsible for delays caused by customs processing, local carriers, or incorrect shipping addresses provided at checkout — please double-check your address before submitting your order.
We currently ship to 20+ countries. If your country isn't listed at checkout, contact us — we're expanding regularly.

Orders can be modified or canceled within 12 hours of purchase by contacting support, provided the order hasn't already shipped.
Once an order has shipped, it cannot be canceled — you're welcome to use our return process instead (see below).

We accept returns within 30 days of delivery.
Items must be unworn, unwashed, and in original packaging with tags attached.
Jerseys: returnable/exchangeable within the 30-day window under the conditions above. Customized jerseys (name/number printing) are final sale unless the item arrives defective or misprinted.
Supplements & consumables: returnable only if unopened and sealed. Opened supplement products cannot be returned for health and safety reasons.
Accessories: returnable within 30 days if unused and in original packaging.
To start a return, contact support with your order number — we'll provide a return authorization and shipping instructions.
Return shipping costs are covered by Prime Time only in cases of defective, damaged, or incorrect items. Otherwise, return shipping is the customer's responsibility.

Once your return is received and inspected, we'll notify you of approval status.
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping fees (if any were paid) are non-refundable unless the return is due to our error.

We accept major credit/debit cards, and other secure payment options available at checkout.
All transactions are processed through encrypted, PCI-compliant payment gateways — we never store your full card details on our servers.
Prices are listed and charged in the currency shown at checkout.

Every jersey sold on Prime Time is sourced directly from licensed suppliers — we do not sell counterfeit or replica-grade product represented as authentic.
If you believe you've received an item that doesn't meet our authenticity standard, contact us immediately for investigation and resolution.

Our pre-workout, creatine, protein, and other supplement products are intended to support general fitness and training goals.
These statements and products have not been evaluated by the FDA (or your local regulatory authority) and are not intended to diagnose, treat, cure, or prevent any disease.
Always read the full ingredient panel on each product page before purchasing or use.
Consult a physician or qualified healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have an existing medical condition.
Discontinue use and consult a doctor if you experience any adverse reaction.

Promotional codes cannot be combined unless explicitly stated in the offer.
"Complete the Kit" bundle discounts are applied automatically at checkout when qualifying items are in your cart.
Prime Time reserves the right to correct pricing errors and to modify or end promotions at any time without prior notice.

We collect only the information needed to process your order, provide support, and — if you opt in — send you updates on new drops and promotions.
We do not sell your personal information to third parties.
For full details, see our Privacy Policy