SHIPPING & RETURNS
Processing Time
Orders are processed and packed within 1–2 business days of purchase. During major drops (new kit releases, World Cup collection launches, restocks) processing may take up to 3 business days — this will be flagged at checkout if it applies to your order.
Shipping Cost
Free worldwide shipping on every order, with no minimum spend. Expedited shipping upgrades are available at checkout for an additional fee if you need it faster.
Shipping Cost
Region
Domestic
International (standard)
International (remote areas)
Estimated Delivery
5–8 business day
7–14 business days
Up to 21 business days
Delivery estimates begin once your order ships, not from the order date.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number and carrier link. You can track your package's progress in real time from that email.
Customs, Duties & Taxes
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number and carrier link. You caFor international orders, your country may apply customs fees, import duties, or local taxes on arrival. These are set by your local government and are not included in your order total or controlled by Prime Time — they're the responsibility of the customer if applicable.n track your package's progress in real time from that email.
Shipping Address
Please double-check your shipping address at checkout. Prime Time is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address entered by the customer. If you catch an error, contact us within 12 hours of ordering and we'll do our best to correct it before the order ships.
Lost or Delayed Packages
If your tracking shows no movement for more than 7 business days, or your estimated delivery window has passed, contact our support team with your order number and we'll investigate with the carrier on your behalf.
Multiple Items, Multiple Packages
Orders containing both jerseys and supplements may ship separately depending on warehouse location. If this applies, you'll receive separate tracking numbers for each package — this is normal and doesn't mean anything is missing.
RETURNS & EXCHANGES
You have 30 days from the delivery date to start a return or exchange.
Condition Requirements
Items must be:
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Unworn and unwashed
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In original packaging
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With all tags still attached
Items returned without meeting these conditions may be declined or subject to a restocking fee.
How to Start a Return
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Contact support with your order number and the item(s) you'd like to return.
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We'll send you a return authorization and shipping instructions.
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Pack the item securely with tags attached and ship it back using the provided instructions.
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Once received and inspected, we'll process your refund or exchange.
Who Pays Return Shipping
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Defective, damaged, or incorrect items: Prime Time covers return shipping in full.
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Change of mind / doesn't fit / ordered wrong size: return shipping is the customer's responsibility.
Exchanges
Want a different size or a different kit? Let us know when you request your return — we'll hold the replacement item for you where possible, or process it as a return-and-reorder if stock is limited (World Cup kits and limited releases sell out fast).
Refund Timeline
Once your returned item is received and inspected, refunds are issued to your original payment method within 5–10 business days. You'll get an email confirmation once it's processed. Original shipping fees are non-refundable unless the return was due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund, including return shipping — no cost to you.
Non-Returnable Items
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Opened supplement products
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Customized/personalized jerseys (unless defective)
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Final sale / clearance items marked as such at time of purchase